Last updated: March 2026

Please read these Terms and Conditions carefully before using nutriten.co or purchasing any of our products or services. By placing an order or using our website, you confirm that you have read, understood, and agree to be bound by these terms.

These Terms and Conditions are governed by the laws of England and Wales and comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Unfair Contract Terms Act 1977.

1. About Us

Nutriten is a nutrition and wellness brand registered in England and Wales.

Company number: 13716659

Registered address: 128 City Road, EC1V 2NX, London, United Kingdom

Contact email: info@nutriten.co

Website: nutriten.co

2. Definitions

In these Terms and Conditions:

• "We", "us", "our" refers to Nutriten.

• "You" and "your" refer to the individual accessing our website or purchasing our products or services.

• "Products" refers to physical goods available for purchase on our website.

• "Digital content" refers to downloads, guides, plans, or other digital materials available on our website.

• "Services" refers to nutritional guidance, consultations, or other services we provide.

• "Website" refers to nutriten.co and all associated pages.

3. Using Our Website

3.1 Eligibility

You must be at least 18 years old to make a purchase on our website. By placing an order, you confirm that you meet this requirement.

3.2 Accuracy of information

We take reasonable care to ensure that all information on our website, including product descriptions, prices, and images, is accurate and up to date. However, we do not guarantee that all content is error-free. If we discover a material error affecting your order, we will contact you before processing it.

3.3 Website availability

We aim to keep our website available at all times, but we cannot guarantee uninterrupted access. We reserve the right to suspend or withdraw the website temporarily for maintenance, updates, or reasons beyond our control.

3.4 User accounts

If you create an account on our website, you are responsible for keeping your login credentials secure and for all activity that occurs under your account. Please notify us immediately at info@nutriten.co if you suspect unauthorised use of your account. We reserve the right to suspend or close accounts that breach these terms or are used fraudulently.

4. Orders and Payments

4.1 Placing an order

When you place an order, you are making an offer to purchase. Your order is not confirmed until you receive an order confirmation email from us. We reserve the right to decline or cancel any order, for example, if a product is out of stock, if there has been a pricing error, or if we are unable to verify payment.

4.2 Pricing and VAT

All prices on our website are displayed in pounds sterling (GBP). Prices are inclusive of any applicable VAT where required. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

4.3 Pricing errors

If we discover that a product has been incorrectly priced, we will contact you before fulfilling your order. You will have the option to proceed at the correct price or cancel for a full refund. We are not obliged to honour orders placed at an incorrect price.

4.4 Payment

Payment is required in full at the time of purchase. We accept payment via the methods displayed at checkout. All transactions are processed securely. We do not store your full payment card details.

5. Delivery of Physical Products

5.1 Delivery times

We aim to dispatch physical products within the timeframe stated on the relevant product page or at checkout. Delivery estimates are provided in good faith but are not guaranteed. We are not responsible for delays caused by couriers or circumstances outside our control.

5.2 Delivery address

You are responsible for providing a complete and accurate delivery address. We cannot accept liability for non-delivery caused by an incorrect address.

5.3 Failed delivery

If a delivery attempt is unsuccessful and the item is returned to us, we will contact you to arrange redelivery. Additional delivery charges may apply. If we are unable to reach you within a reasonable time, we may cancel the order and issue a refund minus the original delivery cost.

5.4 Risk and ownership

Ownership of physical products passes to you once we have received full payment. Risk of loss or damage passes to you once the goods have been delivered to the address you provided.

6. Digital Content

6.1 Access and delivery

Digital content such as guides, plans, and downloads will be made available to you promptly after payment is confirmed, typically via a download link sent to your email address.

6.2 Cancellation right

Under the Consumer Contracts Regulations 2013, you have a 14-day right to cancel a digital content purchase. However, by proceeding with a purchase and downloading the content, you consent to immediate delivery and acknowledge that your right to cancel is lost once the download begins. This will be confirmed at the point of purchase.

6.3 Licence

When you purchase digital content from us, we grant you a personal, non-exclusive, non-transferable licence to use it for your own private, non-commercial purposes. You may not share, resell, reproduce, or distribute the content to any third party.

7. Services

7.1 Provision of services

We will deliver all services with reasonable care and skill, as required by the Consumer Rights Act 2015. The specific scope, format, and delivery of each service will be as described on the relevant page or agreed with you prior to purchase.

7.2 Your responsibilities

You agree to provide accurate and complete information when engaging with our services. We are not liable for outcomes that result from inaccurate or incomplete information provided by you.

7.3 Cancellation of services

If you wish to cancel a service before it has been delivered, please contact us as soon as possible. Our refunds for services are governed by our Returns and Refunds Policy, available at nutriten.co/returns-and-refunds-policy.

8. Health and Nutritional Disclaimer

The content on our website, including articles, guides, recipes, product descriptions, and any nutritional information, is provided for general informational and educational purposes only. It is not intended as, and does not constitute, medical advice, diagnosis, or treatment.

Nutriten is a nutritional therapy brand and does not employ medical doctors or licensed healthcare professionals for the purpose of providing medical advice. Nothing on our website should be taken as a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

You should always consult a qualified healthcare professional before making significant changes to your diet, beginning a new supplement regimen, or if you have any existing health condition or concern. Never disregard professional medical advice or delay seeking it because of something you have read on our website.

Individual results from our products, services, and content will vary. We make no guarantees regarding specific health outcomes.

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, recipes, guides, and digital downloads, is the intellectual property of Nutriten unless otherwise stated. This content is protected by UK and international copyright law.

You may not reproduce, copy, republish, upload, transmit, or distribute any part of our content without our prior written permission, except for personal, non-commercial use. Sharing links to our website is permitted.

If you believe any content on our website infringes your intellectual property rights, please contact us at info@nutriten.co.

10. Limitation of Liability

Nothing in these Terms and Conditions limits or excludes our liability for:

• Death or personal injury caused by our negligence;

• Fraud or fraudulent misrepresentation; or

• Any other liability that cannot be excluded or limited under applicable UK law.

Subject to the above, and to the fullest extent permitted by law, our total liability to you in connection with any order or use of our website will not exceed the amount you paid for the relevant product or service giving rise to the claim.

We are not liable for any loss or damage that is not reasonably foreseeable, or for any indirect or consequential losses, including lost profits, loss of data, or loss of opportunity, arising out of or in connection with your use of our website, products, or services.

We do not exclude or limit any of your statutory rights as a consumer. Your statutory rights are not affected by these terms.

11. Third-Party Links

Our website may contain links to third-party websites for your convenience or reference. We do not endorse, control, or take responsibility for the content, privacy practices, or availability of those websites. Accessing third-party sites is at your own risk.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. If we make material changes, we will notify you by posting the updated terms on this page and updating the date at the top. For significant changes, we may also notify registered account holders by email.

Your continued use of our website or purchase of products or services after changes are posted constitutes acceptance of the updated terms.

13. Disputes and Governing Law

13.1 Contact us first

If you have a complaint or dispute, please contact us in the first instance at info@nutriten.co. We will do our best to resolve the matter promptly and fairly.

13.2 Alternative dispute resolution

If we are unable to resolve a dispute directly, you may be entitled to use an Alternative Dispute Resolution (ADR) scheme. As a UK-based business, we are required to inform you that the European Commission's Online Dispute Resolution platform is available at ec.europa.eu/consumers/odr, though we are not obliged to participate in ADR. You may also seek advice from Citizens Advice (citizensadvice.org.uk).

13.3 Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes that cannot be resolved through ADR will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. General

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision under these terms does not constitute a waiver of that right or provision.

These Terms and Conditions, together with our Privacy Policy and Returns and Refunds Policy, constitute the entire agreement between you and Nutriten in relation to your use of our website and purchase of our products and services.

15. Contact Us

If you have any questions about these Terms and Conditions, please get in touch:

Email: info@nutriten.co

Website: nutriten.co

Registered address: 128 City Road, EC1V 2NX, London, United Kingdom